Call Centre

S. S. NetCom has been one of the pioneers in the BPO industry in North East and was the first to start a call center in Shillong in the year 2005. Staring with a small team of 30 customer care executive we have grown into a 300+ strong team operating 24x7, 365 days a year in three different shift. We have successfully catered to the interest of our clients in this geographically and linguistically diverse region with our multi lingual Call Center catering the customers of North East in over 20 languages from under the same roof with no such precedent anywhere in the country.

Our in-bound customer care executives have expertise in troubleshooting the problems of the customers and making them aware of the various schemes and packages that our clients have on offer. We also have an outbound service which looks after the outbound needs of our client. The call centre executives undergo regular refresher training program to keep them updated on the latest in the client’s offering. We are planning start an International Call Centre soon which will be the first of its kind in the North East.

Call Center Highlights

• Inbound 24*7*365 Call Centre for Aircel IP Based Call Center
• 100 Seater Call Center
• Multi-Lingual Operations (20 Languages)
• Technology is Cisco – Nortel – IBM/HP
• Redundant Power Back Up
• Staff Welfare: Pick up & Drop.
• Maintained Top 3 position Nationally for Quality

To know more about our Call Centre you can call + 91-364-2502355 or mail us at info@ssnetcom.co.in and we will revert back to you soon.